info@ascentitgroup.com | +971 4 3695306 / +1-646 - 918 – 8836

Managed Services

Automatic Escalation of Unhandled Exceptions

In some exceptionally exception cases, manual interference may be unavoidable. In such cases, a system should be capable of escalating the issues to higher level stakeholders.

Ascent AutoRecon© system can be customized via configuration to automatically escalate any unhandled mismatch exceptions to the next level stakeholders; this will help draw the attention of the superiors for timely resolution.

Functionalities

  • Aged data cleansing exceptions, data match and merge exceptions, system failure exceptions can be configured to be escalated to stakeholders
  • Watchdog module generates alerts for various system events (data updates, recon status, exception resolution, etc.,
  • MIS (Management Information System) module facilitates the managerial users to customize any reporting requirements as a pre-canned report along with the filter criteria
ascent managed services

Ascent IT Managed Services:

Helpdesk Services

  • Asset Management
  • Software Licensing
  • User Management/Provisioning
  • End Compute Support
  • Vendor Management

Infra Services

  • Network Design
  • 24×7 Network Monitoring & Management
  • Server Management
  • Change Management
  • OS Patch Management

Data Center Automation

  • Server Automation
  • Network Automation
  • Database Automation

Application Support

  • Implementation
  • Change / Patch Management
  • Customer Support
  • Intranet / Application Development & Maintenance